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Shipping and Customer Service information:
 

  • All items discreetly packaged in a brown unmarked box labeled shipped by "Peekay Inc".
  • Credit card charged as "Peekay Inc".
  • No Sales Taxes are collected when you shop with us.
  • Ordered items that are out of stock may take up to 7 business days to get shipped following our receipt of the order (Sunday not included).
  • Some items may be shipped in separate shipments or from a different location
  • You will receive an order confirmation email with a Tracking Number upon order shipment.
  • Email us at orders@peekay.com if alternative shipping methods are needed.
  • All battery operated products are tested before being shipped to ensure that they are in good working condition.
  • Many of our products are of a personal nature, therefore NO returns or exchanges of any kind are accepted. Lingerie items can ONLY be exchanged with the manufacturers tags still attached and ONLY for same garment in a different size. Ship the lingerie item back to us in good condition and indicate the size desired to receive exchange.
  • UPS Ground transit time is 1-3 days West Coast and 3-6 days East Coast (Monday – Friday).
  • For faster delivery UPS Next Day Air, 2nd Day Air and 3 Day select are available upon checkout at reasonable rates.
  • Most orders ship from Washington State.
  • All International orders will be shipped via USPS.
  • We cannot ship DVDs or Videos to Canada or Australia per their customs laws. Orders with only DVDs or Videos will be canceled. Multiple product orders will be shipped complete without the DVD or Videos.
  • International orders may require you to pay an import tax dependant upon your countries laws and rates.

Customer Service:
 

  • by email: Email Customer Service
  • by phone: 1-253-351-5001 ext 146 (Internet Customer Service Dept)
    Mon - Fri 8:00 a.m to 5:00 p.m PST (Pacific Standard Time)
NOTE: WE ARE NOT RESPONSIBLE FOR YOUR ORDER ONCE IT HAS LEFT OUR WAREHOUSE. YOU WILL BE NOTIFIED VIA EMAIL WHEN THE PACKAGE IS SHIPPED. WE HAVE NO WAY OF TRACKING PACKAGES AFTER THEY LEAVE THE USA. PEEKAY INC. BEARS NO RESPONSIBILITY OR RISK FOR PROBLEMS CREATED BY GOVERNMENT REGULATIONS FOR IMPORTATION OF OUR PRODUCTS.

 For for all product issues please contact Customer Service :

Please send your invoice#, item#, and problems you are having with item to Customer Service.  Thank you and have a great day.

Click here to contact Sex Toy Alley's Webmaster
 

 


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